Real quick, David Linthicum has a cool post on the move in the market from human-oriented SaaS (Software as a Service) to systems oriented SaaS--perhaps better named "Service as a Service". The naming is a little nerdy, but David is right on about this being an ultimate goal of the SaaS market, as well as of cloud computing in general.
Again, be prepared for real challenges to your distributed software systems architecture, and for challenges to your mental model regarding IT and IT operations.
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